Terms and Conditions
Terms & Conditions
Terms and conditions and thanks for using us!
Please do take the time to read this information. its very dry and technical as you'd expect but it does mean that we'll all be clear about the nature of the relationship between us as retailer and customer. This section contains all you need to know on ordering and payment and what to do if you have any problems at all with our products or us.
We work very hard to get things right and hope you find what you need below. if you don't then please do contact us on any of the numbers on our contact page.
PLEASE NOTE - Bike Purchases: All our bikes are individually custom handbuilt to individual specification. Unless you are buying a bike that is being sold specifically as ready for sale (such as those on offer through ebay), all complete bikes are built specifically TO ORDER. Customers are invited to submit their measurements and requirements to us or to use Kinetic-Ones bikefitting service to assist us in getting your precise individual measurements. Because of the work, care and time that goes into the building of Kinetic-One bikes the build and despatch time is normally 1-2 weeks from receipt of payment.
A. Payment Terms
1. CREDIT/DEBIT CARDS
We accept the following credit/debit cards: Switch, Solo, Visa, Mastercard, Visa Debit, Visa Prospect, Maestro and Electron.
For your security all card transactions are completed on our secure server, to confirm this a small padlock will appear at the bottom of your browser window.
We charge your credit card in Pounds Sterling and the credit card company will make the exchange to the local currency. As exchange rates vary you will have to check with your credit card company for the exact rate.
2. CHEQUE.
ONLY AVAILABLE TO UK MAINLAND CUSTOMERS
If you wish to pay for your order by cheque or bankers draft then you will need to print off the completed order form that will be automatically emailed to you after you have confirmed your order. You will need to send this form along with a cheque or bankers draft to :-
Kinetic-One Sales
Re-cycling
35 belmont road
stroud
glos
GL5 1HH
All payments should be made in Pounds Sterling and made payable to 'Re-Cycling.'
3. Paypal
We accept paypal. Please note we can only accept paypal direct payments and not the ridiculous paypal 'echeque' which takes more than 10 days to clear. We also cannot take paypal payments from new paypal customers who have not already signed up to paypals 'expanded use' programme which is vital if you wish to make paypal purchases of over £500 via paypal. Again this is because of huge delays that result. Paypal payments should be made to the following email address: info at kinetic-one co uk
B. Warranty issues
Just contact us if you have a warranty problem. All goods supplied by us are from official sources within the UK and are covered by the normal manufacturers warranty.
See Section D below for full warranty relating to complete Kinetic-One bikes
C. Statutory Rights
When will my order be despatched?
* your card will not be charged until your goods are despatched
* the only exception to this is if we are building you a bike in which case we will charge your card when the mechanic starts work
* if your order is despatched in multiple consignments, we will charge for each one as it is despatched
What happens if you only have part of my order in stock?
We'll wait up to a week for all the items to arrive, then send your order out with all parts then available to us. We will refund payment for any items still outstanding. It is very unlikely that this situation will arise as we use very well organised suppliers!
What do I do to cancel an order?
if you want to cancel an order before we've despatched it, just send us an email.. We try to despatch things very quickly so you need to contact us straight away!
Returns policy stock items
If you've received item(s) from us and you don't want to keep them for any reason, return the goods to us within 7 days and we'll give you a full refund for the cost of the item(s). Returned goods must be unused and in a saleable condition. Please contact us before sending back your goods as there are important considerations such as postal insurance cover to be aware of. Once we've received the goods back, we will credit your card straight away. Conditions are:
Goods must be returned within 7 days of receipt.
Goods must be in original packaging
Goods must be complete
Goods must be clean.
Who pays the postage on returned items?
If a customer returns items to us for any reason they will need to pay the postage costs to return it to us.
Where the customer arranges for an item to be returned to Re-Cycling for any reason it is the customer's responsibility to provide any insurance cover against loss/damage. Any goods lost/damaged en route to Re-Cycling are not our responsibility.
A re-stocking fee of 15% of transaction fee is charageable on all returns where we accept the item back for refund.
We cannot refund any 3rd party charges: such as any ebay charges.
My Product has a Fault. What do I do?
If a fault develops you must stop using the product immediately and contact us.
Where goods purchased are alleged to be defective, the purchaser agrees to return such goods to the seller (see returns policy above before sending items back to us) for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser further confirms that it shall be reasonable for the seller to inspect, repair or replace (at its option) such defective goods and allow manufacturers to undertake inspections so as to allow production methods to be modified. The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption.
For specific information relating to complete cycles, please see section D - below.
What do I do if there's any other problem with my order?
if you have any problems with an order from us, send us an email. We'll tell you exactly what steps we're going to take to rectify the problem.
What delivery method does Kinetic-One use?
We use Royal Mail for smaller items This means that your goods will usually arrive the next working day for most of the UK mainland and within 2 days for complete bikes.. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland , delivery times may be extended, depending on where exactly you live. If you have a problem with a delivery or with goods damaged in transit, send us an email
Where will kinetic-one deliver goods?
* UK Mainland
* Isle of Man
* Northern Ireland
* Scottish Highlands & Islands
Is my credit/switch card number secure?
Yes! The area of our site that collects your credit card information is hosted on our own secure server. Before you can send us your details, your computer establishes a direct connection to our server. The latest encryption technology (SSL) is used to enable secure transfer of your personal data over the Internet.
D. Specific warranty offered on all Kinetic-One bikes
Re-Cycling is a small business and we pride ourselves on quality of workmanship. Occasionally however faults do arise and we offer customers a comprehensive warranty for this reason on all kinetic-One bikes.
Overview
All Kinetic-One bikes are custom built to fit the customer and are not stock items.
The manufacturer deems a bicycle to be the group of components it is made up of - not a single item. The reason for this is that the parts of a component or bike are made by different companies and are therefore warranted under different terms. Therefore any fault with a particular product or component on your bike will be dealt with as an individual issue with that particular faulty part.
How Long is my Warranty and what does it cover?
Warranty covers faults that develop during 'normal usage' of the cycle and the product is warranted to the original purchaser against defects in workmanship and materials for a minimum 12 months from purchase date. Wher coponent manufactueres offer a longer warraty period (such as groupset parts for example) the warranty term is the longer term. Some specific items will have a longer warranty. For example sme bike frames. Where this is the case it will be stated on the website withn the product description. Warranty applies only where the following conditions are met:
1.User assumes all risk of personal injury, damage to or failure of the product when it is used in competitive racing - off-road - or similar activities.
2. This warranty does not cover any incidental or consequential damages, such as personal injury or any other losses due to accident, neglect, misuse, abuse, normal wear and tear, improper re-assembly or maintenance.
3. We take considerable care in packing all our items for secure transportation. We do however recommend that customers take out additional postal insurance cover for expensive and large items such as bikes as we cannot be held liable for any damage or loss that occurs once an item has left our premises. We can arrange insurance cover at time of a delivery booking with the relevant parcel carrier. Additional charges are typically about £10-15 (on top of the delivery charge), to fully cover a complete bike against loss or damage and we will require payment in advance to arrange cover. In the event of any claim for loss/ damage in transit we can only support a claim if the customer has purchased insurance cover against loss/damage as described above.
My Product has a Fault. What do I do?
If a fault develops you must stop using the product immediately and contact us.
Where goods purchased are alleged to be defective, the purchaser agrees to return such goods to the seller, (see returns policy above before sending items back to us) for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser further confirms that it shall be reasonable for the seller to inspect, repair or replace (at its option) such defective goods and allow manufacturers to undertake inspections so as to allow production methods to be modified. The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption.
Returns Policy: Custom built products including Wheels and Bikes.
When we custom build wheels or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom built items for a refund or exchange.
If you believe that the item is defective then we of course deal with it as a warranty claim as described in the two paragraphs preceding this one.
Who pays the postage on returned items?
If a customer returns items to us for any reason they will need to pay the postage costs to return it to us.
Where the customer arranges for an item to be returned to Re-Cycling for any reason it is the customer’s responsibility to provide any insurance cover against loss/damage. Any goods lost/damaged en route to Re-Cycling are not our responsibility.
What do I do if there's any other problem with my order?
if you have any problems with an order from us, send us an email and we'll tell you exactly what steps we're going to take to rectify the problem.
« Back |
|
